Terms and Conditions for Royale Rides Chauffeur Services

01General Provisions

1. Every booking between you and Royale Rides runs under these terms. Booking through our website, by phone, by email or through any channel we approve confirms your acceptance.
2. By placing a booking you confirm that you are 18 or over. You also confirm that you can enter a binding contract.
3. You are responsible for the accuracy of every detail you give us. That covers pickup time, pickup address, final drop-off point, passenger numbers, luggage and vehicle choice.
4. Please ask us before you confirm if anything is unclear. Pricing, mileage limits, waiting time, luggage capacity and routing are all easier to settle in advance.
5. We may revise these terms at any time by updating this page. The version published here applies to bookings made after that date.

02Responsibilities and Liabilities

1. We carry out every journey with reasonable skill and care. We cannot accept liability for missed flights, trains, sailings, events or onward connections caused by matters outside our control.
2. Those matters include traffic, weather, road accidents, closures, diversions, airport congestion, security incidents and police activity.
3. You are responsible for allowing enough time for check-in, security screening and any onward travel.
4. We are not liable for losses caused by wrong or missing booking information. Undeclared stops, incorrect addresses and hidden luggage all fall into this group.
5. We recommend suitable travel insurance where your journey connects to a flight, sailing or ticketed event.

03Booking and Cancellation

1. Please book at least 24 hours ahead. We accept later bookings when a vehicle and chauffeur are free.
2. Give all pickup dates and times in UK local time unless we agree otherwise in writing.
3. If you cannot find your chauffeur, call us or the chauffeur before arranging other transport.
4. We do not refund a journey where the chauffeur attended as booked and the passenger left the pickup point. This does not affect any right you hold by law.
5. Tell us about any delay as soon as you can, whether or not it involves a flight. We will do what we reasonably can, though we cannot promise to hold a vehicle.
6. Where contact stops, or where a delay changes the job in a material way, we may treat the booking as a no-show. Additional charges can then apply.
7. Event work, hourly hire, multi-vehicle jobs and bespoke quotes may carry their own written payment and cancellation terms.

04Hourly Hire and Minimum Booking

1. Hourly chauffeur hire carries a minimum booking of 4 hours unless we confirm something else in writing.
2. That 4 hour minimum includes 60 miles of travel.
3. Each additional hour beyond the minimum includes a further 15 miles.
4. Mileage above the included allowance is charged per mile at the vehicle rate shown in the next section.
5. Concerts, sporting fixtures, peak dates and private aviation work may carry a different minimum. We state this at quotation stage.
6. Hourly hire suits retained use inside one general area, with the car held for you across the booked period. Short trips outside that area are usually fine.
7. Hourly hire is rarely the right structure for a long one-way transfer. A direct transfer quote normally works out lower.
8. Give us the intended final drop-off point before you confirm. If it changes later, or was left out, we may recost the booking.
9. Extending an hourly booking depends on chauffeur and vehicle availability. Extra time is charged at the hourly rate for the vehicle booked.

05Hourly Rates and Mileage

The rates below are our standard hourly rates. The 4 hour column shows the minimum booking value for each vehicle.

Extra mileage applies only after the included allowance is used. Peak dates, event work and long distance jobs are quoted separately.

06Vehicle Return Charges

1. A return charge can apply where a journey ends well outside our operating area. It can also apply where the end point sits outside the area assumed at quotation.
2. We work the charge out from distance, driving time, running cost and the vehicle time lost returning to base.
3. Where a return charge applies, we include it in your quote or set it out in the final price.
4. If the true drop-off point was not given before confirmation, we may add the charge once the real journey becomes clear.

07Waiting Time

1. Airport pickups include 60 minutes of complimentary waiting time. We monitor your flight and adjust the pickup where we can.
2. Train and bus station pickups include 30 minutes of complimentary waiting time.
3. Local pickups include 15 minutes of complimentary waiting time.
4. Complimentary waiting runs from the confirmed pickup time on your booking.
5. Waiting beyond the free allowance is charged pro rata at the hourly rate for the vehicle booked.
6. Once the free allowance ends, the chauffeur is not obliged to stay. We will try to hold the car where later jobs, driver hours and vehicle movements allow.

08Luggage Policy

1. The standard allowance is one suitcase and one item of hand luggage per passenger. Capacity differs by vehicle.
2. Declare oversized bags, sports equipment, child seats, pushchairs and wheelchairs when you book.
3. Book a larger vehicle such as the Mercedes V-Class or Sprinter if you are unsure about space.
4. Undeclared luggage can cause delays, an upgrade charge, or an inability to complete the transfer.
5. A chauffeur may decline carriage where the booked vehicle cannot take the load safely.
6. Where a job cannot go ahead for that reason, we may treat it as a no-show.

09Additional Charges

We may apply extra charges where the job changes after you confirm it. These can include:

• waiting time past the complimentary allowance
• extra stops added on the day
• route or itinerary changes after the journey starts
• mileage above the included allowance
• parking, tolls, congestion charges and airport drop-off fees
• vehicle return charges from a different end point
• valeting or repair costs where a vehicle is left soiled or damaged

10Pricing Policy

1. Price depends on vehicle, journey type, timing, distance, passenger numbers, waiting time and routing.
2. Prices shown on the website are guide prices. They apply to standard journeys inside our usual operating area.
3. Long distance work, event bookings, private aviation, multi-vehicle jobs and bespoke itineraries are quoted individually.
4. Hourly pricing always sits alongside the minimum booking and mileage allowance set out above.
5. Quoted prices exclude VAT unless we state otherwise in writing.

11Booking Amendment Policy

1. A 24 hour window applies to standard bookings. Changes or cancellations made inside that window may be charged in full.
2. Changes made before the 24 hour window are normally free. Bespoke quotes may carry their own agreed terms.
3. Please settle your travel details before the window opens. Once it starts, we treat the booking as committed.
4. We may treat a late change as a cancellation and a new booking where it materially alters the job.

12Passenger Conduct

1. Smoking and vaping are not permitted in any of our vehicles.
2. Please ask your chauffeur before eating or drinking in the car.
3. Seat belts must be worn by every passenger where they are fitted.
4. A chauffeur may end a journey where behaviour puts safety at risk. No refund is due in that case.
5. Soiling or damage caused by a passenger is charged at the cost of cleaning or repair.

13SMS Messaging Terms

1. Giving us a mobile number allows us to send SMS messages about your quote or booking.
2. These messages can include confirmations, reminders, chauffeur and vehicle details, arrival alerts and follow-up requests.
3. Message volume depends on how much booking activity you have with us.
4. Your mobile network may charge for messages and data.
5. Reply STOP at any time to opt out of future messages. Reply HELP for assistance.
6. Consent covers messages from Royale Rides about the service you asked for.
7. We only send marketing messages where you have agreed to receive them. Service messages may still be sent where they are needed to run your booking.
8. We do not sell mobile numbers or consent records. We do not pass them to third parties for their own marketing.
9. If you book for someone else, please make sure you may share their contact details with us.

14Governing Law

1. These terms are governed by the laws of England and Wales.
2. The courts of England and Wales have jurisdiction over any dispute arising from them.